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FREQUENTLY ASKED QUESTIONS

Q: Are the Products at Supplements World high Quality?

A: Absolutely. We do not stock supplements that have not been quality assured. There are lots of regulations and guidelines that food supplements are manufactured to, and each and every one of our products adheres strictly to this code. As you can see from our range, we only stock products from the most reputable brands and products that are used by professional athletes as well as millions of other customers worldwide.

Q: What do I do if I can’t find the product I want to order?

A: There are two ways you can search for products. The first way is to type the name of the product in the ‘search’ bar on the web page. The second way is to shop by category or brand to find the supplement company of your choice. If you still can’t find the product you are searching for, please don’t hesitate to get in touch with our support team, either by phone or email. Also, if you spot an issue or any navigational improvements that you think would help others in the future, please contact us. It would be greatly appreciated!

Q: How do I register an account with Supplements World?

A: Creating an account with us is easy. First off, search and find the supplements you are looking for and then add them to your basket. Once you are ready to checkout, click the view cart/checkout button. This will lead you to your shopping cart where your supplement choices will be waiting. After you have entered your personal details you will be required to create a username of your choice, along with a password. Once the transaction is complete you can use this account in the future to log in, view offers, check your buying history and see when your new order will be delivered. Having your details in place like this will also make all of your future orders much faster.

Q: How long will it take for my order to arrive?

A: This will depend on the shipping option you chose at the checkout. For more info, log in to your account and check your order history. If you are having issues logging in, contact us at support@supplementsworld.com.

Q: How do I know it is safe to place an order through the site?

A: Ordering with us is 100% safe. Our website is secured by SSL, which is the industry-standard for secure transactions. This allows us to communicate securely with browsers by utilizing cutting-edge encryption technology to prevent third parties from accessing credit card details. For more information on privacy and security, please view our terms and conditions.

Q: What do you do with my personal details?

A: You can rest easy knowing that all of your personal details are kept completely private and secure. We do not work with or affiliate with any third party companies and do not sell personal data for profit. We do, however, add your email to our email list, so we can keep you up to date with any big offers or deals that we think you might be interested in. You can opt out of these at any time.

Q: Are all your items in stock?

A: Yes. If products are showing up on the website, they should be in stock. If you have any queries on this, simply email us at support@supplementsworld.com.

Q: Can I have my items sent to my work address?

A: Of course! You can have your order sent to any address that you nominate. Remember, however, a signature may be required upon arrival.

Q: Can I return my products for a refund or exchange?

A: We want you to be as happy as possible with the products you buy. As a result, we will do our best to offer a refund or exchange in the event of an unsatisfactory purchase. To be eligible for a return or exchange, please ensure that the delivered goods remain unopened. As long as there is no damage, there is generally no problem with getting things sorted quickly and with no hassle. For more information on this, please visit our returns and exchange policy.

Q: Whom do I need to contact if I am having trouble with the site or have a general query?

A: Our customer service team is always ready and willing to answer any questions you may have. If you are having trouble with your order, or just want to talk to someone about a specific issue, don’t hesitate to email us at support@supplementsworld.com.

Q: What should I do if I see a product cheaper elsewhere?

A: We pride ourselves on providing the most value for your money in the US, so any news that one of our competitors is outdoing us is appreciated! We are especially interested if the product is of the same strength, not being sold on an auction website, or if you have visual evidence of the offer in question.

Q: Do you offer discounts or voucher codes for new or loyal customers?

A: We are currently working on this. If you have any ideas or suggestions on how we can make the experience better for you, please let us know. If you are new here, your feedback is also greatly appreciated.

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